If you are not fully satisfied with the unused product(s) you ordered, you can return them for an exchange or refund within 30 days of delivery, except for discontinued products or special orders like Forged wheels or custom-painted wheels, which are non-returnable. IMPORTANT: Please perform a fit check on the wheels with your vehicle before mounting tires. Once you mount them, they are yours. A minimum 20% restocking fee applies to all returned items. Please contact us at (309) 823-1367 before returning any items. The buyer is responsible for all shipping costs associated with exchanges or returns. All products must be in new condition and in their original packaging to qualify for a return or exchange. We recommend purchasing insurance for the full value of the items you are returning. If any product is returned in a condition other than new, no exchange or refund will be issued, and the items will be sent back at the buyer’s expense. If there is an error in your shipment, please contact us immediately, and we will assist you in resolving the matter. Note that we will not expedite any products due to incorrect manufacturing packaging or damage during shipping. For assistance, call (309) 829-1367.
Any order canceled after processing will incur a minimum cancellation fee of $100.00; this does not apply to wheel and tire packages.
If you request to cancel a wheel and tire package after it has been processed, mounted, balanced, prepared for shipping, or shipped, a minimum 20% processing/handling/restocking fee will apply. This does not apply to custom-built products like Forged wheels or custom-painted wheels, which are non-cancelable and non-returnable. By making a payment to Perfection Wheels, you acknowledge that you are ordering a custom product that cannot be canceled.
Q: Why am I charged a cancellation fee?
A: When you place an order, we incur costs for processing, data entry, and issuing refunds. Many products require us to pay shipping charges, and if they are returned to the vendor, we face restocking fees. These expenses add up quickly.
Q: What if I need to cancel due to an accident, trade-in, theft, or personal issues?
A: Our policy remains in effect.
Any order changes requested by the customer will incur a minimum fee of $100.00. This does not apply to special orders like Forged wheels or custom-painted wheels, which cannot be modified or canceled.
Q: Why is there a fee for changing my order?
A: We incur costs for every product brought into our facility. Changes require us to potentially pay for both the original and new products, along with employee time for additional paperwork and handling.
Wheels may be returned only if they have not had tires mounted, are in their original boxes, and were purchased within the last 30 days. A 20% restocking fee will apply to all returns and exchanges, with no exceptions. The installer must test each wheel on the vehicle for fitment before mounting tires. Once a tire is mounted on a wheel, it is NON-RETURNABLE. All returns and exchanges must include our return form before any credit is issued. Return shipping costs are the customer’s responsibility. We recommend purchasing insurance for your return shipping.
Q: Why is there a restocking fee?
A: We cover shipping costs to you and pay employees to process and prepare your order.
Only tires that have NOT been used and were purchased within the last 30 days may be returned. Tires must have the manufacturer’s sticker intact. A 20% restocking fee will apply to all returns and exchanges, with no exceptions. Our return form must accompany all returns and exchanges for credit to be issued. Return shipping costs are the customer’s responsibility, and we do not arrange for pickups.
Q: Why is there a restocking fee?
A: We incur shipping costs to you and pay employees to process and prepare orders.
Auto Wheels Prime is not responsible for any local or federal regulations regarding wheel or tire width or height. It is your responsibility to check local and federal laws before purchasing. By buying from Perfection Wheels, you assume all liability for installing products that may violate local or federal laws related to vehicle height, width, or clearance. Some vehicles may require additional modifications for proper fitment, such as suspension changes or spacers.
Tires listed may have a lower load rating than factory specifications. For 3/4- or 1-ton trucks, a tire rating of 125Q or higher is recommended. By purchasing, you assume all liability for their use.
Due to the ongoing changes in vehicle and wheel designs, we cannot guarantee fitment of certain center caps on vehicles older than 10 years. If you own an older truck or SUV with manual hubs or large rear hubs, please contact us regarding fitment. In some cases, center cap clearance can be achieved using wheel spacers, and manual hub vehicles may require modifications to the center cap for access. Center caps are not designed to cover manual hub trucks or SUVs.
Only wheel and tire packages that have not been installed or used and were purchased within the last 30 days may be returned. Tires must have the manufacturer’s ID sticker intact. A 20% restocking fee will apply to all returns and exchanges, with no exceptions. Our return form must accompany all returns and exchanges for credit to be issued. Return shipping costs are the customer’s responsibility, and we do not arrange for pickups.